"From the delivery of the equipment to the installation to the point where we are fully up and running, Erwin was, available, responsive, patient, and helpful. We did encounter a few hiccups as we have several work processes that go through our office equipment, but through it all, Erwin made himself available to connect with our vendors and work out the kinks. I would send one simple outreach email to him, and at no point did I have to follow up with a phone call to get him to respond.
At each point, Erwin would keep me apprised of developments - what had been done, what was being done, what would be done next, and ensuring that things were closed out satisfactorily. It was great teamwork and I could not have asked for a better team to work alongside. He exemplified the true meaning of customer service – something that is hard to find these days.
Prior to the installation, Erwin, true to his word, kept us updated, patiently answered my numerous questions – even when I sent him my highlighted questions on the contracts – and kept us informed all the way through"
" We demand the very best for the Mark Hotel, we sought a digital partner that was youthful, edgy and innovative, yet trustworthy and highly professional. We considered different vendors, and with the help of Erwin, we found the very best digital equipment for our office needs and a partner right in our own backyard. Nonetheless, saving The Mark hotel thousands. Thanks for all you do, Erwin"
Director of Information Technology
"Erwin has done a great job for our firm obtaining the best leasing contracts and business equipment. as well as ensuring proper and prompt maintenance Erwin De Leon is reliable and professional and we look forward to continuing working with him for years to come"
"I am extremely pleased with Erwin's professionalism and always willing and ready to help nature. Erwin helped my office with leasing a commercial printer in 2018 and from the beginning till now he has been super responsive and has always helped me whenever I have questions be it to address any technical difficulty or ink refill related requests,
He is easily available via phone and willing to assist his customers. Thank you very much Erwin for making sure your customers are happy and taken care of not just at the beginning of the process but throughout. Your expertise, professionalism, and helpful nature is truly appreciated"
"Erwin, I want to thank you for all your help involving Holy Cross Church and School. You and your team have shown professionalism, hard work, and willingness to a successful conclusion"
Erwin has been extremely helpful from day 1. He helped us pick the copier that was right for our organization and he always checks in to make sure everything is working correctly. He is friendly and professional.
Manager, Office and Administration